RETURNS/CANCELLATION

You have the right to return the goods within fourteen days without giving reasons.

The returns or cancellation period is fourteen days from the day on which the goods have been delivered to the delivery address.

In order to begin the process of returns or cancellation, you must email shop@intelligentstrength.net to inform Intelligent Strength Education GmbH, Handelskai 340, 1020 Vienna, Austria of your decision to return the goods.

You may use our  SAMPLE revocation form for this purpose, but this is not mandatory and it is sufficient to send the email before the end of the 14 day returns period.

RETURNS PROCESS

If you cancel this contract or order, we shall reimburse you for all payments we have received from you, excluding delivery costs, immediately, and at the latest within fourteen days from the day on which we receive notification of your revocation of this contract. For this refund, we will use the same payment method that you used for the original transaction. We may refuse the refund until the goods are returned.

You must return the goods without delay and within fourteen days at the latest from the day on which you informed us of the cancellation of your order to this address:

INTELLIGENT STRENGTH EDUCATION GMBH
Artgrabengasse 24
A-2620 Neunkirchen
AUSTRIA

The deadline is met if you send the goods before the end of the fourteen-day period.

You can find further questions about returns in the  FAQ.

The deadline is met if you send the goods before the end of the fourteen-day period.

THE RIGHT OF RETURNS DOES NOT APPLY TO THE FOLLOWING PURCHASE CONTRACTS/ORDERS:

  1. Digital products (SOFTWARE) such as online access, training programs, or other digital content.
  2. Seminars and events. As already mentioned in the GTCs, the following cancellation scales apply here:
  • In the event of cancellation up to 30 days before the start of the event at the latest, a cancellation fee of 10% of the event costs will be charged.
  • For cancellations between 30 and 14 days prior to the event, the cancellation fee is 25%.
  • For cancellations received later than 14 days before the start of the event, a 50% cancellation fee will be charged.
  • In the event of cancellation on the first day of the event or thereafter, the entire event amount is due, even if partial payments have been made.